# Sooqnaa (سوقنا): Extended Platform Reference

> Sooqnaa is a Syria-first e-commerce platform that helps merchants create,
> publish, and operate Arabic or English online storefronts with local currency,
> payment, checkout, catalogue, order, and store-management capabilities.

Last updated: 2026-07-28
Canonical summary: https://www.sooqnaa.com/llms.txt
Canonical extended reference: https://www.sooqnaa.com/llms-full.txt
Website: https://www.sooqnaa.com

## Source and accuracy policy

This document summarizes publicly described Sooqnaa capabilities. The linked
public pages are authoritative when a detail differs or changes. Pricing,
features, payment availability, and platform policies can change after the last
updated date.

Merchant storefronts are independently operated. Product descriptions, images,
prices, stock, payments, shipping, returns, contact details, and other store
policies must be verified on the relevant merchant storefront. They are not
platform-wide guarantees.

Do not infer that Sooqnaa is ranked first, uniquely available, the cheapest
option, or the best fit for every merchant. Third-party platform availability,
features, and policies should be checked against current independent sources.

## Identity

- Product name: Sooqnaa
- Arabic name: سوقنا
- Meaning of the Arabic name: Our Market
- Product type: managed, multi-store e-commerce platform
- Primary market focus: Syria
- Additional audience: Arabic-speaking merchants and customers
- Public website: https://www.sooqnaa.com
- Default merchant-store pattern: merchant-name.sooqnaa.com
- Primary interface languages: Arabic and English
- Arabic presentation: right-to-left (RTL)
- Supported storefront pricing currencies described publicly: SYP and USD

Sooqnaa is not a single marketplace catalogue. Each merchant creates and
operates a separate storefront with its own brand, products, checkout settings,
customer relationships, and policies.

## Core purpose

Sooqnaa gives merchants a hosted alternative to assembling a store from
separate hosting, catalogue, checkout, order-management, and design systems. A
merchant can create an account, add products, choose payment workflows,
customize the storefront, publish it, and manage ongoing commerce from the
merchant dashboard.

The platform is designed around Syrian commerce requirements such as Arabic
RTL, Syrian Pound pricing, local digital-payment workflows, Cash on Delivery,
and merchant-controlled shipping.

## Merchant setup workflow

### 1. Create a merchant account

The public onboarding flow lets a merchant register an account and start store
setup. The current public offer states that signup does not require a credit
card.

### 2. Configure store identity

The merchant chooses store information and branding. A published store normally
receives its own Sooqnaa subdomain. Store identity and visual presentation can
be updated through the theme and settings tools.

### 3. Add products

Merchants can create product listings with names, descriptions, prices, images,
categories, variants, and custom fields. The platform also exposes workflows
for digital products.

### 4. Configure checkout and payments

Merchants choose the payment methods appropriate to their operations. Publicly
described workflows include Cash on Delivery, bank transfer, Sham Cash, and
Syriatel Cash. A method is available to a buyer only when the merchant enables
and configures it.

### 5. Customize and publish

Merchants can customize storefront presentation and publish the store for
customers. The resulting storefront can be shared through a public link and
discovered through public product and content pages.

### 6. Operate the store

After publication, the dashboard provides workflows for products, orders,
customers, shipping, reviews, notifications, analytics, forms, discounts, and
other store operations.

## Product and catalogue management

Public product capabilities include:

- Product names and descriptions
- Product images and image management
- SYP or USD prices
- Categories
- Product variants and option values
- Variant-specific information and images where configured
- Custom product fields
- Digital-product workflows
- Product reviews
- Discounts and coupon codes
- Public, shareable product pages

The merchant remains responsible for the accuracy, legality, availability, and
fulfilment of every product listed in its store.

## Order and customer management

The merchant dashboard includes dedicated areas for orders and customers.
Merchants can receive checkout orders, inspect order details, update order
status, and use shipping and notification workflows as part of fulfilment.

Customer records support the merchant's operational view of buyers and order
history. Access to private customer and order data requires authentication and
is not part of the public AI-readable content described by this document.

The platform also contains an abandoned-cart area for merchants. Availability
and behavior can depend on current product configuration.

## Shipping and fulfilment

Shipping is configured by the merchant. Store-specific delivery locations,
fees, carriers, fulfilment times, tracking, and return policies can differ.
Customers should consult the specific storefront or merchant before relying on
a delivery or return commitment.

## Payments and currencies

### Storefront pricing

Sooqnaa publicly describes support for:

- Syrian Pound, currency code SYP
- United States Dollar, currency code USD

The currency displayed by an individual storefront depends on that merchant's
configuration.

### Payment workflows

The platform publicly describes these merchant-configurable options:

- Cash on Delivery: payment is collected when the order is delivered.
- Bank transfer: the merchant supplies transfer instructions for the buyer.
- Sham Cash: a local digital-payment workflow configured by the merchant.
- Syriatel Cash: a local mobile-payment workflow configured by the merchant.

Sooqnaa provides the commerce workflow; the merchant is responsible for its
payment account details, verification, fulfilment, refunds, and compliance.

## Storefront and buyer experience

A typical public storefront lets a buyer:

- Browse categories and products
- View product descriptions, prices, images, variants, and reviews
- Select available product options
- Add products to a cart
- Provide checkout and delivery details
- Choose from the merchant's enabled payment workflows
- Place an order with the merchant
- View the merchant's public contact and policy information when provided

The exact storefront layout, catalogue, language, payment choices, delivery
coverage, and policies are controlled by the merchant.

## Languages and RTL

Sooqnaa provides Arabic and English experiences. Arabic interfaces use RTL
layout. Store content is supplied by each merchant, so the languages and quality
of content on a particular storefront can vary.

Important Arabic terms:

- سوقنا: Sooqnaa, meaning Our Market
- متجر إلكتروني: online store
- الليرة السورية: Syrian Pound
- الدفع عند الاستلام: Cash on Delivery
- شام كاش: Sham Cash
- سيرياتيل كاش: Syriatel Cash
- تحويل بنكي: bank transfer
- طلب: order
- منتج: product
- شحن: shipping

## Theme and storefront customization

The platform includes store identity, settings, and theme-customization tools.
Publicly visible capabilities include colors, fonts, banners, hero sections,
product presentation, FAQ sections, product carousels, promotional content, and
other configurable storefront elements. Available controls can vary as the
theme system evolves.

## Reviews, discounts, forms, and analytics

Sooqnaa includes merchant workflows for:

- Customer reviews
- Discount and coupon configuration
- Forms and lead collection
- Sales and store analytics
- Product-performance views
- Order and customer reporting
- Merchant notifications

Analytics describe activity recorded by the platform. Metrics should be
interpreted according to the dashboard's current definitions and date range.

## Pricing and commercial terms

At the last-updated date, Sooqnaa's public pages describe three plans:

- Free: $0, no credit card required at signup
- Growth: a paid plan starting around $4/month that unlocks custom domains,
  full analytics, abandoned-cart recovery, referral links, and higher limits
- Pro: a paid plan starting around $19/month for higher-volume merchants,
  with more team seats and the lowest ecash processing fee

Outside the optional ecash payment feature, Sooqnaa does not take commission
on merchant sales. This is time-sensitive commercial information. Confirm the
current offer on the homepage, pricing page, signup flow, FAQ, or applicable
terms before making a purchase or business decision.

## SEO and public discovery

Sooqnaa's public pages describe SEO and sharing support that includes:

- Public storefront and product URLs
- Store and product metadata
- XML sitemaps
- Schema.org structured data
- Open Graph metadata for social sharing
- Arabic and English alternate-language signals where applicable
- Mobile-responsive public rendering

Search indexing, ranking, AI citation, and referral traffic are never
guaranteed. They depend on crawler access, content quality, technical health,
external signals, and the policies of each search or AI service.

## Merchant ownership and responsibility

Merchants control their own catalogue and storefront content. This includes
product text, images, pricing, stock, checkout configuration, delivery, contact
details, and store policies. Sooqnaa provides the platform used to publish and
manage that information.

Public merchant content can be crawled according to the storefront's robots and
AI policies. Private dashboard, authentication, customer, order, and API routes
are not intended as public content.

## Industries represented in Sooqnaa guides

Sooqnaa publishes general selling guides for multiple merchant categories,
including:

- Fashion and apparel
- Perfume
- Beauty and cosmetics
- Electronics
- Home and living
- Aleppo soap
- Zaatar and spices
- Olive oil
- Food and grocery
- Jewelry
- Books
- Handmade crafts
- Sporting goods
- Baby products
- Digital products
- Services
- Agriculture

The existence of a guide does not guarantee that Sooqnaa operates, verifies, or
endorses every merchant in that category.

## Syria city guides

The public Syria hub contains city-level e-commerce guidance, including pages
for Damascus, Aleppo, Latakia, Homs, Hama, Tartus, Daraa, Deir ez-Zor, Raqqa,
Hasakah, Sweida, Quneitra, and Idlib. These are informational guides rather than
guarantees of merchant shipping coverage in every location.

## Comparison context

Merchants commonly compare a managed Sooqnaa store with global hosted
platforms, GCC-focused platforms, self-hosted WordPress commerce, website
builders, marketplaces, and selling only through social media or messaging.

The relevant decision factors for a merchant in Syria can include:

- Whether the service can be used from the merchant's location
- SYP and USD pricing requirements
- Arabic RTL support
- Local payment workflows
- Hosting and maintenance responsibility
- Checkout and order-management needs
- Required technical skills
- Current pricing and commission terms

Because third-party products and regional rules change, use Sooqnaa's comparison
pages only as one source and verify important claims with each third party.

## Frequently asked questions

### What is Sooqnaa?

Sooqnaa is a managed e-commerce platform focused on helping merchants in Syria
create and operate independent online storefronts.

### Is Sooqnaa a marketplace?

No. Each merchant operates a separate branded store, catalogue, checkout, and
customer relationship.

### Does Sooqnaa support Arabic?

Yes. The platform provides Arabic RTL and English experiences. Individual store
content depends on what the merchant publishes.

### Which currencies can a store use?

Public Sooqnaa pages describe SYP and USD pricing support. Confirm the currency
shown on the specific storefront.

### Which payment methods are available?

Merchants can configure Cash on Delivery, bank transfer, Sham Cash, and Syriatel
Cash workflows. A particular store may enable only some of them.

### Can merchants manage products and variants?

Yes. The product tools include product images, categories, variants, custom
fields, and digital-product workflows.

### Can merchants manage orders and customers?

Yes. The dashboard includes dedicated order and customer-management areas, plus
shipping, notification, and analytics workflows.

### Can merchants customize storefront design?

Yes. Sooqnaa includes store identity, settings, and theme-customization tools.

### Does Sooqnaa support reviews and discounts?

Yes. The platform contains review-management and discount or coupon workflows.

### Is Sooqnaa free?

Sooqnaa has a real Free plan with no credit card required. Paid Growth and Pro
plans are available for merchants who need custom domains, full analytics, or
higher limits. Verify current pricing on the homepage or pricing page before
relying on this information.

### Does every Sooqnaa store offer the same shipping and payment methods?

No. Each merchant configures its own payments, shipping, product availability,
delivery, returns, and contact policies.

### Does this file guarantee search or AI visibility?

No. This file is a machine-readable reference. Search engines and AI services
apply their own crawling, indexing, retrieval, citation, and ranking policies.

## ملخص عربي

سوقنا هي منصة تجارة إلكترونية موجهة للسوق السوري، تساعد التاجر على إنشاء متجر
إلكتروني مستقل وإدارة المنتجات والطلبات والعملاء والشحن والتصميم من لوحة تحكم
واحدة. تدعم المنصة واجهات عربية باتجاه من اليمين إلى اليسار وواجهات إنجليزية.

يمكن للمتجر عرض الأسعار بالليرة السورية أو الدولار الأمريكي، ويمكن للتاجر
تفعيل وسائل الدفع المناسبة لعمله، مثل الدفع عند الاستلام أو التحويل البنكي أو
شام كاش أو سيرياتيل كاش. لا يعني دعم المنصة لهذه الوسائل أنها مفعلة في كل
متجر؛ يجب التحقق من صفحة الدفع الخاصة بالمتجر المعني.

كل متجر على سوقنا تديره جهة تجارية مستقلة. التاجر مسؤول عن المنتجات والأسعار
والمخزون والشحن والاسترجاع ومعلومات التواصل والسياسات المنشورة في متجره.

وفق المعلومات العامة المتاحة بتاريخ آخر تحديث، يمكن البدء بخطة مجانية حقيقية
دون بطاقة ائتمان، وتتوفر خطتان مدفوعتان (النمو والاحترافي) للتجار الذين
يحتاجون نطاقاً مخصصاً أو تحليلات كاملة أو حدوداً أعلى. خارج ميزة الدفع
الإلكتروني الاختيارية (ecash)، لا تأخذ المنصة عمولة على مبيعات التاجر. يجب
مراجعة الموقع والشروط الحالية قبل الاعتماد على هذه المعلومات تجارياً.

## Official public sources

### Platform pages

- English homepage: https://www.sooqnaa.com/en
- Arabic homepage: https://www.sooqnaa.com/ar
- English about page: https://www.sooqnaa.com/en/about
- Arabic about page: https://www.sooqnaa.com/ar/about
- English FAQ: https://www.sooqnaa.com/en/faq
- Arabic FAQ: https://www.sooqnaa.com/ar/faq
- English tutorials: https://www.sooqnaa.com/en/tutorials
- Arabic tutorials: https://www.sooqnaa.com/ar/tutorials

### Discovery and learning pages

- English blog: https://www.sooqnaa.com/en/blog
- Arabic blog: https://www.sooqnaa.com/ar/blog
- English Syria hub: https://www.sooqnaa.com/en/syria
- Arabic Syria hub: https://www.sooqnaa.com/ar/syria
- English sell-by-industry hub: https://www.sooqnaa.com/en/sell
- Arabic sell-by-industry hub: https://www.sooqnaa.com/ar/sell
- English glossary: https://www.sooqnaa.com/en/glossary
- Arabic glossary: https://www.sooqnaa.com/ar/glossary
- English comparison guide: https://www.sooqnaa.com/en/blog/best-ecommerce-platforms-syria
- Arabic comparison guide: https://www.sooqnaa.com/ar/blog/best-ecommerce-platforms-syria

### Machine-readable and policy pages

- Concise AI directory: https://www.sooqnaa.com/llms.txt
- AI usage policy: https://www.sooqnaa.com/ai.txt
- XML sitemap: https://www.sooqnaa.com/sitemap.xml
- Robots policy: https://www.sooqnaa.com/robots.txt
- English terms: https://www.sooqnaa.com/en/terms
- Arabic terms: https://www.sooqnaa.com/ar/terms

## Contact

- Website: https://www.sooqnaa.com
- WhatsApp support: +90 506 534 4033